?? CRM & Business Systems Analyst - Drive Data, Insights & Growth

Are you passionate about turning data into actionable insights and optimizing systems that power business success? We're looking for a CRM & Business Systems Analyst to take ownership of a critical platform and help drive smarter decisions across sales, marketing, and operations.

This is a highly visible role where you'll blend technical expertise, business analysis, and user support to improve processes, strengthen data integrity, and elevate system adoption across a growing organization.

?? Why You'll Love This Role

• High-impact position with visibility across multiple departments
• Opportunity to shape and optimize core business systems
• Flexible work environment with remote capability and occasional on-site collaboration
• Competitive salary and strong benefits package
• Supportive, collaborative culture with modern workplace perks

?? What You'll Do

?? CRM Ownership & Support

• Serve as the primary point of contact for CRM system administration
• Manage user support, troubleshooting, and day-to-day system performance
• Partner with vendors to resolve issues and implement improvements

?? Training & Adoption

• Train users on system functionality and best practices
• Develop clear documentation, guides, and training materials
• Drive ongoing user adoption through communication and coaching

?? Data Integrity & Compliance

• Maintain accurate, consistent, and reliable CRM data
• Perform audits and enforce data standards and processes
• Identify gaps and implement improvements to data quality

?? Reporting & Analytics

• Build and maintain dashboards, reports, and queries
• Deliver insights that support sales performance and pipeline visibility
• Enhance reporting tools to meet evolving business needs

?? Business Process Improvement

• Collaborate with sales and marketing teams to optimize workflows
• Translate business needs into system solutions
• Support integrations between CRM and other business systems

? What You Bring

• 2-5+ years of experience working with CRM systems and data analysis
• Strong Excel skills (pivot tables, formulas, data visualization)
• Experience with reporting, dashboards, and query development
• Ability to problem-solve, think critically, and improve processes
• Strong communication skills and ability to work cross-functionally
• Detail-oriented with a focus on data accuracy and system integrity
• Bachelor's degree in Information Systems, Business, or related field (or equivalent experience)

Preferred:

• Experience with ERP systems and business intelligence tools
• Background supporting sales and marketing operations
• Prior experience with CRM platforms (e.g., SugarCRM or similar)

?? What Success Looks Like

• A proactive problem-solver who improves systems and processes
• A trusted resource for users across technical skill levels
• A data-driven thinker who delivers meaningful insights
• A collaborator who bridges the gap between business and technology